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Return & Refund Policy

Last updated: July 2026

Thank you for shopping at Retro Relics. We are committed to your satisfaction. Please read our return policy carefully before making a purchase.

All Sales Final — Detox & Masking Products

Detox and masking products are strictly final sale — no refunds, no exchanges, no exceptions. This applies to both in-store and online purchases. Due to the time-sensitive and health-related nature of these products, we are unable to accept returns or exchanges under any circumstance, regardless of whether the product has been opened.

Products in this category include:

  • Detox drinks, cleanses, and supplements (Strip, Rescue Detox, Mega Clean, Champ Flush Out, etc.)
  • Masking drinks and same-day cleanse products
  • Detox capsules, pills, and programs
  • Drug test kits and panels (U Test, youtest, etc.)
  • Gum, mouthwash, and any consumable masking or cleansing products

We strongly recommend reading all product information and confirming suitability before purchasing. Our staff are happy to help you choose the right product.

In-Store Purchases

For purchases made in our Grande Prairie location, we accept exchanges within 7 days of purchase with your original receipt, provided the item is unused and in its original packaging. We do not offer cash refunds on in-store purchases — store credit or exchange only.

Note: Detox and masking products are excluded from all in-store exchanges. See above.

Online Orders — Non-Consumable Products

Items that are unused, unopened, and in original condition may be returned within 14 days of delivery for store credit or exchange. Detox and masking products are not eligible for return under any circumstances. To initiate a return, contact us at [email protected] with your order number and reason for return. You are responsible for return shipping costs.

Glass & Fragile Items

All glass products are inspected before shipment and shipped with protective packaging. We are not responsible for damage caused by mishandling after delivery. If your order arrives damaged, please photograph the packaging and item immediately and contact us within 48 hours of delivery.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours at [email protected] with photos and your order number. We will arrange a replacement or store credit at no cost to you.

Shipping Costs

Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the return is due to our error or a defective product.

Contact Us

Questions about returns? We're here to help.

  • Email: [email protected]
  • Phone: 780-832-0110
  • Address: 10118A 100 Ave., Grande Prairie, AB T8V 0V5
  • Hours: Mon–Sat 9am–7pm, Sun 12pm–5pm